Our client created an innovative business model for his company. After reviewing and analysing the functionalities of more than 30 CRM systems and applications available on the market, they came to the conclusion that none of them meets their requirements and the implementation costs of advanced and ready-made solutions are extremely high.
We took on the challenge of developing a dedicated CRM system for Columbus. How did we achieve this goal?
Through a precise analysis of the work method, sales and customer service process. 1,5 months of workshops and meetings with the employees at every level of the company, in order to understand the specifics of work and mechanics of the innovative sales model. Drawing on this, we have developed a system to manage sales and customer relationships. It is flexible and expands as our client’s needs grow. For example, we are now working on developing a new module for invoice corrections.